Renewal / notice to leave
Afternoon everyone,
I contacted VM via the online chat this morning (as that seems to be their preferred method) because my 30 day notice period started today, as part of this I did expect to be offered some kind of renewal price. I started by explaining there had been a change in my circumstances but despite apparently spending quite a bit of time looking at my account no offer was forthcoming, no attempt was made to retain my custom and the operator seemed more than happy to process my departure.
It does seem a rather odd way to deal with existing customer's, have other people had the same experience?
K.
That’s the luck of the draw really. You may or may not get a call from Retentions before your contract ends with another offer. However make sure you know all the other ISP offers you were looking at, so you have some leverage. BTW anytime I’ve left, it was done via Recorded Delivery letter.