Forum Discussion

Jeff1970's avatar
Jeff1970
Joining in
15 days ago

I've charged for a returned item

I've charged £90 for a nonreturned item despite contacting Virginmedia to explain that I had returned it. I have the posting receipt and tracking proof that the item had been received.

The Virginmedia operator agreed that it had been returned and that on approval of her supervisor the current bill would be rectified. It has been over 10 days and this month's uncorrected bill has been taken from my account.

Could someone from Virginmedia look into this and assure me that I will receive a refund.

Thank you.

returns
  • Kath_P's avatar
    Kath_P
    Forum Team
    15 days ago

    Hi Jeff1970, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've been charged for equipment that you've already returned. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • Jeff1970's avatar
    Jeff1970
    Joining in
    14 days ago

    Looks like this has now been resolved. Thanks to Kath_P and the virgin media team for a speedy resolution.

    Jeff

  • Kath_P's avatar
    Kath_P
    Forum Team
    14 days ago

    Hi Jeff1970, 

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 😊

    If you have any further issues, please pop back to us in the Community. 

    Take care,