Forum Discussion

TDHori's avatar
TDHori
Tuning in
5 days ago

Is your memorable word, you telephone password?

As the title says, I've looked through all the settings and cannot find memorable word referenced anywhere but there is a telephone password, is that what's being used as the memorable word?

2 Replies

  • Hi TDHori,

    Yes that's correct. If you're unsure what your memorable word is, you can reset this online. Please log into your online My Virgin Media account here and follow these steps: Login > Account Settings > Identity and Security settings > Manage your Products > Telephone Password.

    If you have any further questions, please pop back to us and we'd be happy to help.