Forum Discussion

bella35's avatar
bella35
Tuning in
22 days ago

Is it worth a engineer visit

Hi need some advice with what I should do next please

I recently had a  contract in my own name and details so I had to wait for all the new equipment to arrive It came  on the 23rd and I was unsure if I should of done it myself  or not but 

I have installed the  new equipment and disconnected old services as they stopped working on the 22nd of may anyway so I turned it all off and removed the old equipment 

I have had a message yesterday from  virgin saying my  my new services are now active to start using them.

And I am using the new equipment and new services but I have no working TV I do use other devices to watch things from off the virgin media go app 

Would It be worth keeping the engineer visit I have for the 26th  though to look at all the wiring and the set up in my home because there so many wires and I wondering if the engineer could get rid of the ones I don't need because I can't work out witch ones I do and don't need 

3 Replies

  • Hi bella35 👋 welcome back to the community forum! Thanks for posting. 

    It looks like you've already posted on another thread 👉 https://community.virginmedia.com/discussions/ManageAccountCable/virgin-media-nothing-but-problems-/5642699 about some issues with your service where my colleague is offering support via DM. 

    They will be able to offer further support if needed. 

    For what it's worth, I agree with the other members of the community who have already responded - I'd keep the engineers appointment in place and they will be able to ensure everything is set up and working as it should be. 

    If you need support with anything else, please ensure my colleague is aware as part of your DM conversation and they will do their best to help. 

    Thanks for your patience in the meantime! 🌞

  • Nice to see VM engineers working on BH Monday. I suggest keeping the appointment and running through all your concerns on the day. 

    • bella35's avatar
      bella35
      Tuning in

      Thank you for your reply I be glad when it is sorted out never realised it was a bank holiday lol x