Hi - new to Virgin, got 350 fibre Mega TV. Received 3x stream boxes, didn’t realise you can’t record so have requested a 360 box. Couple of questions, 1) is the 360 box compatible with fibre (I’ve read conflicting opinions). 2) can you link a 360 box to stream boxes in other rooms? Wanting to watch recordings from the main box in other rooms, would we need more than one 360 box. Thanks everyone.
If you're in a legacy HFC area, then TV360 is available reactively on specific request via telesales - and it'll cost £50 install fee.
If you're in a full-fibre XGS-PON area, then the only TV service is the non-recording Stream platform.
When you say "have requested a 360 box", what do you mean?
Hi japitts- called customer services to request, they said to call back in a couple of days as they couldn’t change the details as only started contract yesterday.
How do I know if I’m in a HFC or XGS-PON area?
There's a few ways, but one is to check the broadband availability on https://www.virginmedia.com/broadband/postcode-checker and see whether 1Gig service is available.
XGS-PON customers get the Hub-5x model as a matter of course, and the connection will be fibre in rather than co-ax in. Pictures halfway down on https://www.virginmedia.com/broadband/existing-customer-deals/hub
