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abc1233's avatar
abc1233
Just joined
10 hours ago

Irresponsible Virgin Media/O2 driver

Hi, 

DK 24 PTO - 25 Nov 2025 09:30am - London N3

Don't know where to start, this individual did all odd from A to Z.
Entered at a speed in a private car park reserved to residents.
Parked initially in a space belonging to a flat, then reversed to another one (also numbered) and again moved for the 3rd time in another space, none of them related at all to the flat he was visiting.
In doing this, he collided with my car and scratched it on the rear left corner.
When challenged, he started arguing and escalating, and refused to cooperate, even omitting to identify himself and exchange details for the insurance.
After all this, he left his van in the private car park, in a space reserved to a different flat he was not visiting, refusing to move it.
All the while acting arrogant in a van plastered with Virgin Media/02 stickers and sporting a VM uniform. Really bad name for the company. I'd never ever spend one penny again with Virgin Media and O2 until this is put right.

Disgusting. Full CCTV footage is available, already sent to the Police, our block management company and our insurer. I can accurately describe the driver appearance and photos were taken.

Please, do not limit to confirm you have "passed back the report" for "internal review", instead tell me what is the right procedure to address a formal complaint and how to put me in touch directly with the Area Field Manager (AFM) managing this individual, as I need to talk with him about what happened and to the bottom of this story.

Please sort out your engineer as all this is unacceptable.

Thank you.

2 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    6 hours ago

    You have done exactly the right thing in reporting the full details to the police and insurers. Let them deal with it. 

    You will not get any satisfaction from dealing with VM yourself. Anything you post here will disappear into a virtual waste bin. 

  • Darthvadar's avatar
    Darthvadar
    On our wavelength
    9 hours ago

    This is typical behaviour from VM drivers, they do not care a toss and are totally uncooperative when challenged. This is very similar to behaviour I witnessed not so long ago.....one of their drivers was trespassing on our land, he was told to desist, but carried on regardless. I doubt you will get any joy from his manager......VMs management are thoroughly useless, there is little if any supervision of their employees.VM operates like a cartel or mafiosa.