Installation problems
My Sky broadband was coming to an end so I was shopping around for weeks looking at deals but overall VM seemed the best, so the next time I checked prices I put my contact details in.
Wasn't long before VM called to see if they could help. They offered me Gig1 broadband 1130mpbs £42.99 but were keen to know who I was with before and who I used for TV. I explained Sky for both, the tv is Sky Q Essentials so we can record, we were paying £5 a month but had to got to £10 so I needed to get in-touch.
They said they can offer the same on a Broadband and TV package as a new customer with the same service and I specifically said we only pay sky that because we want to record. They said VM can do the same, record, you get more channels etc. I agreed 13/5/25.
Install date, 20/5/25, 3 engineers came, I showed them the tv/front room, they suggested where to install it, opposite end of room from tv, I said but don't you need the box near tv, "no not these days, the box now works on WIFI" Great, until the did a demo on how to use the box, it was a tv stream, never heard of it before. I asked how do we record, he had to go and ask another engineer outside. He came back and said it doesn't record, its all streaming and on-demand apps.
Now I get in-touch with VM, I tell them what was agreed and what I should have. I then see all the complaints online. Its taken weeks of customer services conversations online, being passed from pillar to post, "yes we can install 360 let me put you through to the right team", next team "no its not possible". So I called them, I told them to cancel tv, take it off my bill. Remember, I've cancelled sky now, and lost my service and previous deal because they told me they can offer the same service and I specialty kept saying recording. They agreed to send me a tv 365, I'd need the plug in a splitter. Box came, no splitter or cable. I called, they will send it, I received a power adaptor, I contact them again, I tell them to take the whole lot out, they offer to send an engineer in the morning,
Its taken me until 15/7/25 to finally get tv and engineer out to run a new cable and install a TV 360.
Oh hang-on....18/7/25 the box is broken, just a welcome screen and orange flashing lights. I've got 2x activation fees on my account, postage fees also.
I've made complains, there no record of it.
If someone from VM can please cancel my TV service and drop the costs so I can go back to sky that would be very helpful,
thanks for reading, this is the short version and many many online conversations.
[Mod - title edited for clarity]
