Forum Discussion

lucywright18's avatar
lucywright18
Joining in
2 years ago

Incorrectly charged for Netflix

I have been incorrectly charged for Netflix since October 2023.

I changed from TV to just broadband in August but every month since October I have been charged £10.99 for Netflix that I have never subscribed too. I have my own Netflix account directly with Netflix. I haven’t had a virgin box since August yet it states I have subscribed to Netflix every month.

Every month I call up and they confirm they have rectified it but yet again it appears on my bill. Last month they credited me so I was reimbursed £10.99 but are now saying I’ve underpaid my bill by £10.99.

 

I have logged two complaints and not received a reply yet. 

It’s so draining every month having to sit on hold for hours waiting for someone to say they have resolved it when in fact they haven’t.

Virgin also won’t tell me which email address they are using the Netflix so I can call Netflix.

 

What should I do??

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 years ago

    Hi lucywright18, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've been having an issue with Netflix being charged on your bill. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

  • YazCaz's avatar
    YazCaz
    Joining in
    2 years ago

    I have experienced the same issue since August 23.I have been charged for Netflix through Virgin Media each month,I do not and have never had Netflix through Virgin.I have been contacting VM several times a month since then, and no one has been able to stop this happening.It is very stressful,I can't cancel it, VM say they can't cancel it and Netflix says that no such account exists with them.I have put in complaints to no avail and am waiting at the moment for a supervisor to call me back. It is very interesting to find out that this is happening to others.

    • Steven_L's avatar
      Steven_L
      Forum Team
      2 years ago

      Hey YazCaz,

      Welcome to the community and thanks for taking the time to post here on the forums.
      I’m sorry to hear of the issues that you’re having with your account and being charged for Netflix. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
      Kind Regards,
      Steven_L