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HH2's avatar
HH2
Joining in
2 years ago

Inadvertently renewed my contract at a higher price than I was paying

Hi, can you help me? Inadvertently I have just renewed my contract at a higher price than what I should have been paying for the next 6 months. I misread an email that was sent to me. I know that was my error however shouldn’t this have been pointed out to me by Virgin at the time? Over the next six months I will be around £70 worse off. 

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  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Hi there HH2 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    I'm sorry to hear about the issues with the contract you are having and the renewal.
    Was this done within the last 14 days? If so, we would be able to reverse this.

    Let us know and we can assist going forward. 🧾

    Kind regards,
    Ilyas.