Forum Discussion

Jagoda6's avatar
Jagoda6
Just joined
4 months ago

Impossible to renew contract

I've been trying to get a new broadband contract since June, every time an agent tries to get new deal for me, they all say there is a technical error in my account, they log an IT ticket and then nothing gets fixed. In June as a temporary resolution I got a deal of £35 per month and when I was trying to finally get the final deal in August, the error was there again and I was charged £66 which is unacceptable because it's not my fault I didn't get a new contract!! I would really want to stay with virgin but this is starting to get really unbearable, every time I chat with them, I waste over an hour of my time and get no resolution. I think I should get some money back for the ridiculous August bill because I paid so much because of their technical issue!!

Has anyone else had the same issue and maybe got a satisfactory resolution?

1 Reply

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    4 months ago

    Hi Jagoda6,

    Thank you for your post and welcome to the community. 

    We're very sorry to hear about the issue you've had with your account and your bill. 

    We can certainly take a look into this for you. 

    I will private message you now to confirm your details. 

    ^Martin