Impending Expiry of Contract

My contract is due to end in just over 5 weeks I current have a Mega Volt all singing and dancing contract and have been a very satisfied customer close to 3 yrs now. In my virgin account I have a notification reminding me of the proximity of my end date and inviting me to click on a link to see my renewal deals and an enticement that I may be able to pay less. I didn’t really believe the less bit
Clicking on the link repeatedly took me to the chat bot which states you could get a better price using the bot rather than phoning. so I thought I would do that. I eventually go to an agent and to cut a long story short I was offered a renewal at 50% more than I am  paying now. The chat system was slow with gaps of 5 minutes between my comment and a reply and doesn’t create the the right environment to start discussing tweaking the package.  I said I had to consider my options and was told emails had been sent with the details. 2 hours later and no email.I appreciate the rising cost of everything in life.

the main points are, why  offer enticements that are definitely not enticements and don’t bother using the chat, it’s not a good way to discuss your requirements