Forum Discussion

rellymr's avatar
rellymr
Tuning in
2 days ago

I'm being charged much more than it says in my contract documents?

I accepted a new contract via the my virgin media site as my current contract was expiring.

I received the email with the new contract details and the price.

 

However I've now received the next bill and I am being billed nearly £20 a month more than stated on the contract documents.

I contacted Virgin via chat and was told "due to a technical issue the discounts on your package were removed" but they weren't able to sort it.

Is there someone from the virgin media team here who can help me please?

I've seen similar previous posts from a few months ago where the issue got resolved.

Thanks in advance 

 

 

 

bill
billing
contract

1 Reply

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    13 hours ago

    Thanks for reaching out to us rellymr, and welcome to back to our Community Forums!

    Sorry to hear of the issues with the discount on the agreed package.

    I'd be happy to take a closer look into this for you and see if we can resolve this matter for you.

    Check out the envelope in the top right hand corner for a private message from me.

    Thanks,

    David_Bn