I would like to be the Primary Account Holder

Question

My wife and I have been Customers of VM and its predecessors for 26 years, foolishly at the time we thought we should share Bills between the two of us, I did not realise that for the next 20 years, that while I am the Primary Contact and have been for the entire life of the contract,I have managed the Broadband in our household I am not the Primary Account Holder ( I am the Primary Contact and it is my E mail address and my Mobile number, each time I am asked for my wifes permission to change contract details. As she works in the Ministry of Justice and cannot be contacted during the day it is very frustrating to be asked to try and pass the Phone to her in Court!!!

Can VM change the Primary Account Holders name, what is required? if my Wife Contacts you can this be done?

The form for a Name change appears to only cover Marriage Certificates ( we have been Married for 26 Years) or changes of ownership or changes of Gender, but not the Simple need to be the person who runs the Account

The Bill is paid from our Joint account and as a married couple we are Jointly and severally liable for debits incurred

Daniel_Et · Answer

Hi PipB, thank you for your query.In order to do this, we'd need to disconnect the existing account and then set up a new account in your name.If you're still in contract, Early Disconnection Fees would apply.If you're not, and you'd like to go ahead with this, please let us know and we can help you further.&nbsp;Regards,Daniel

PipB · Answer

Hi Daniel, thats a bit daft but fair enough, the contract goes to the default rate on the 30/12 so at that point i can cancel and get the much cheaper £49 new customer offer?&nbsp;

PipB · Answer

if that's correct it will actually cost Virgin media £20 a month, which makes no sense 🙂 is there a calculator for the cancellation charges?

BT have an even cheaper offer, but we are long standing customers and currently have the TIVO, but I am probable being forced to look at BT and an Amazon fire recast as an alternative if we cannot sort this out 😞

PipB · Answer

If all else fails, Virgin media have our landline and can call after 6pm week days or week ends, VM s Sales are determined to call my mobile and the refuse to accept me as an authorised person 🙂

PipB · Answer

All sorted thankyou for your time

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I would like to be the Primary Account Holder

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