I moved house and our bill has doubled
Signed up for £33 per month back in April, moved house in November thinking everything went smoothly until I received my "first bill" saying I owe £108 then £55 the month after. I haven't even received a new contract to dispute this. When I try access my virgin account it says my latest bill was the one before I moved and noticed the new bill has a completely separate account number. Im also a volt customer and tried ordering a WiFi Pod to extend my range into my office as I was only averaging 1mbps, to no avail, apparently no one could order this and I did this over 2 weeks ago. I suspect because I was using my "old" account details before I moved but again, no one informed me that my account would change. I'm completely drained from calling and speaking to someone who doesn't know what's going on and chatting to the Virgin WhatsApp chat and getting nowhere, someone please help!