Forum Discussion

mikes2400's avatar
mikes2400
Fibre optic
13 hours ago

I keep being signed out of the Community

For weeks now, despite always ticking "keep me signed in", I am being logged out about every hour most days. It is really tiresome because when signed out I don't get notifications for posts and have to constantly check for new ones.

I know from a previous thread that many other people are similarly affected so something should have been done by now - it is a serious flaw in the Community set-up.

Please note, I've cleared cache/cookies several times and it makes no difference.

I've also tried changing browsers (my preferred one is Firefox but I have also tried  Chrome and Edge) and it makes no difference - the problem is the same.

26 Replies

  • mikes2400's avatar
    mikes2400
    Fibre optic
    26 days ago

    Despite always ticking "keep me signed in", I am being logged out about every hour (sometimes more often than that). It is really tiresome having to keep signing in all day long. And I often don't get notifications for posts because I am signed out.

    What is going on?

     

    • goslow's avatar
      goslow
      Alessandro Volta
      26 days ago

      The issues are all described in the topics below (going all the way back to the start of the present forum in January)

      New Forum..theme and design comments | Virgin Media Community - 5609741

      Problems with forum | Virgin Media Community - 5645356

      Your experiences are the same as what many others have also experienced. If you browse the above you will find that some of the original faults were fixed only to come back again and some faults have been present from the beginning and still persist.

      If your previous issue of no notifications has actually been fixed, I would suggest that someone behind the scenes of the forum pressed the metaphorical reset button for your forum login account. I doubt you deleting cookies or trying another browser would be the fix as was suggested on your other topic.

      • mikes2400's avatar
        mikes2400
        Fibre optic
        20 days ago

        You were right goslow. I'm now back to getting no notifications AND still being logged out repeatedly. I've now given up. Thanks for drawing my attention to all these problems - at least I know it's not just me.

    • mikes2400's avatar
      mikes2400
      Fibre optic
      26 days ago

      Thank you goslow. I agree that deleting cookies probably didn't have anything to do with me now getting notifications again but - for whatever reason - I'm now getting some.

      However, that still leaves the signing out problem. That happens so frequently that I miss a lot of the notifications anyhow!  And that's why I started this new thread. It needs to be fixed.

      • goslow's avatar
        goslow
        Alessandro Volta
        26 days ago

        Aside from the annoyance of being logged out, you can't simply log in again either. The pages hang on refresh and often display the ridiculous notification mentioned here

        New Forum..theme and design comments | Virgin Media Community - 5609741

        which I also see on occasion. The issue above was last posted 4 months ago and it still persists. I first saw it in Feb 2025. The general logging out issues were mentioned right from the start in January 2025.

        And, while typing this, I have just been ..... logged out!

    • mikes2400's avatar
      mikes2400
      Fibre optic
      24 days ago

      When this ever going to be fixed? It has got worse - I am now signed out about every half hour. I've cleared cache/cookies and it makes no difference which browser I use. 

      • mikes2400's avatar
        mikes2400
        Fibre optic
        18 days ago

        No member of the Forum Team has taken any interest in this issue. I even got an email from them today asking me to mark it as solved!

        The reason it matters is that because I'm repeatedly being signed out I don't get any notifications when people have replied to posts. It makes the forum almost unusable.