Forum Discussion

Rijunair7's avatar
Rijunair7
Joining in
10 months ago

I haven’t received my free LG TV gift

Hi

I haven’t received my free LG TV and it’s more than 55 days now. When I reached out to customer care in the first month he mentioned I will receive it in 28 + 14 days. 

And also I had received following message at the time of account activation.

‘Great news! Your new Virgin Media package includes a FREE GIFT. It'll be sent out once your services have been up and running for 28 days.’

I have raised a complaint and resolution team responded that there is no info in the account and they will resolve the issue within 72 hours. But now I haven’t received any info for more than 2 weeks.

The offer was one of the reason I installed Virgin services and hope to get this resolved soon.

Thanks

  • Robert_P's avatar
    Robert_P
    Forum Team
    10 months ago

    Hello Rijunair7

     

    Sorry to hear you're still awaiting the TV as part of your sign up deal with us, we appreciate you taking the time to raise this via the forums and welcome to the community.

     

    When did you last speak to the team in regards to the TV? Did they advise of the next steps and offer any timeframes for these to be completed and the TV sent or received?

     

     

    • Jeffmann65's avatar
      Jeffmann65
      Just joined
      7 months ago

      Hello I am waiting for my LG t.v aswell.i had an email or it was on the app saying that it's out for delivery but nothing.getting the TV was the thing that made my mind up to try virgin out .can you please tell me how long will it take .I was lucky as I was going to give my old TV away to family the night before install because I thought it would have been done all on the same day and now I've got no idea what to do can you help

      • Nathan_B's avatar
        Nathan_B
        Forum Team
        7 months ago

        Hi there Jeffmann65 👋 Welcome to our forum and thanks for your post 😊

        Sorry to see that you've not had the TV delivered. We'll certainly be happy to take a look at this so will send you a PM to confirm your details.

        Regards

        Nathan