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Sean1970's avatar
Sean1970
Joining in
2 years ago

I have been unable to access My Virgin Media.

I cannot access my account. When I attempt to login, the email address defaults to my blueyonder account.  I have been unable to access my blueyonder account for over 12 months, when Virgin no longer allowed me access.  That is a separate issue in itself. I had to create a new email address with hotmail.

The issue is, how will Virgin allow me access to my own account.  Frustration is the polite way to tell you how this makes me feel.  Time and time again Virgin seem determined to wind their customers up whenever they want access to your services.

Please help me to rectify this issue.

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  • Nathan_B's avatar
    Nathan_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there Sean1970 👋 Welcome to our forum and thanks for your post 😊

    Sorry to see you've been having issues with your online account. It sounds like the account needs to be unlinked to your old email so it can be put on the new one. I'll pop you a PM to confirm your details so this can be done.

    Regards

    Nathan