Hi there SteveUK1978 👋 Welcome back to our forum and thanks for your post 😊

Sorry to see that you've been having issues with your renewal. Just to confirm, have you spoken to the team at all regarding your renewal? If not, we'd recommend contacting them as we're unable to discuss and process package changes on the forum. All contact details can be found here.

If you, have attempted to have a new package added and it's incorrect or you wish to cancel, let us know and we can help further.

Regards

Nathan