Forum Discussion

SoAnnoyed's avatar
SoAnnoyed
Tuning in
6 months ago

I can't get to View My Bill and other annoying stuff

I just want to view my bills!! I am going round and round on this stupid website but the links to 'View My Bill' just take me back to the same page. If I try to use the link in the email saying my bill is available online it opens nothing but a blank page. I want to view my bills because I want to confirm what I'm paying for and see the cost split between TV, broadband and landline. I tried the 'see current package' option but it took me back to View My Bill!! Somehow I found a page that told me what broadband speed I'm meant to have and the TV package I am on, but nothing about the landline or prices. And then when I tried to make a complaint I was blocked as 'not primary holder', which I am. Tried to look at account and got page telling me that the current Virgin Media account is currently unavailable and I have to unlock it, and all sorts of nonsense about changing passwords on apps I don't use. Well I had to face that last year, and it caused me huge problems resulting me in losing access to all email and Virgin Media accounts for over a week which caused massive disruption to our business. I'm not going to risk that again. And quite frankly I don't have the time or patience to try and explain all this to someone over the phone who - if previous experience shows - will give me the wrong information and **bleep** up the account anyway. Why is dealing with Virgin so hard and vexing??? Just give me access back to look at my bills when I click the damn button!!

  • newapollo's avatar
    newapollo
    Very Insightful Person
    6 months ago

    Hi SoAnnoyed 

    Sorry to see you are having problems accessing your bills.

    Have you tried using a different browser, or an incognito window (private window) or clearing the browser cache?

    Have you tried using the My Virgin Media app?

    SoAnnoyed wrote:

    I just want to view my bills!! . I want to view my bills because I want to confirm what I'm paying for and see the cost split between TV, broadband and landline. I tried the 'see current package' option but it took me back to View My Bill!! Somehow I found a page that told me what broadband speed I'm meant to have and the TV package I am on, but nothing about the landline or prices.

    VM's services are sold as a package or bundle therefore the bills don't break down the cost of individual services, however reading the small print in the Landline section of the Legal Stuff on the package pages shows that Phone line rental: Line rental is currently £19 a month

    • SoAnnoyed's avatar
      SoAnnoyed
      Tuning in
      6 months ago

      Thanks Dave. I don't use apps, it's difficult enough dealing with Virgin Media et al on a PC never mind a phone screen. I don't have another browser, I cleared the cache and went private with no effect. Previous bills do show my pricing split but as the monthly cost has recently increased I don't know how it is comprised. Thanks for taking trouble to reply

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    6 months ago

    Hi SoAnnoyed,

    Thanks for posting, and sorry you've had some trouble viewing your bills. So I can take a closer look I've popped you over a privte message.

    Alex_Rm

    • SoAnnoyed's avatar
      SoAnnoyed
      Tuning in
      5 months ago

      Hello Alex

       

      Hello Alex

      I did reply to you on PM but you have gone quiet. I still can't access my bills, and following links I end up with some stuff about 3rd party apps that makes no sense to me and created a lot of problems when I had this issue before. Please make contact again so I can provide my account details

      • Vikki_M's avatar
        Vikki_M
        Forum Team
        5 months ago

        Hi SoAnnoyed
        Thanks for your further message. 

        It looks like Alex's last message to you was asking some security questions.

        If you could please respond to that private message with the answers, we'll be able to assist further.

        Please pop back to her when you can.