Forum Discussion

SoAnnoyed's avatar
SoAnnoyed
Tuning in
6 months ago

I can't get to View My Bill and other annoying stuff

I just want to view my bills!! I am going round and round on this stupid website but the links to 'View My Bill' just take me back to the same page. If I try to use the link in the email saying my bi...
Alex_RM's avatar
Alex_RM
Forum Team
6 months ago

Hi SoAnnoyed,

Thanks for posting, and sorry you've had some trouble viewing your bills. So I can take a closer look I've popped you over a privte message.

Alex_Rm

SoAnnoyed's avatar
SoAnnoyed
Tuning in
5 months ago

Hello Alex

 

Hello Alex

I did reply to you on PM but you have gone quiet. I still can't access my bills, and following links I end up with some stuff about 3rd party apps that makes no sense to me and created a lot of problems when I had this issue before. Please make contact again so I can provide my account details

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    5 months ago

    Hi SoAnnoyed
    Thanks for your further message. 

    It looks like Alex's last message to you was asking some security questions.

    If you could please respond to that private message with the answers, we'll be able to assist further.

    Please pop back to her when you can. 

     

     

    • SoAnnoyed's avatar
      SoAnnoyed
      Tuning in
      3 months ago

      Hi , I can no longer locate that private message. Can't you or Alex just email me, or even better, just sort out the account so I can access my bills! I really need to be able to print them

      • Steven_L's avatar
        Steven_L
        Forum Team
        3 months ago

        Thanks for coming back to us SoAnnoyed, if you have contacted us via the forums, we would only be able to help via the forums and we're not able to look into your account to resolve your issues since you haven't passed account security. We can go through account security again, would you like to do that this morning?

        Kind Regards,

        Steven_L