Forum Discussion

johndr's avatar
johndr
Joining in
4 months ago

Virgint TV 360 Plays Welcome Message on Annoying Incessant Loop

The only fixes seem to be to switch the TV off, switch the sound off, or watch a program. There has to be a way to disable the welcome message.

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi johndr 

    Do you mean the Welcome screen in different languages like in the screenshot below? If so try the following:-

    Try turning off the 360 by the switch on the back of the box;  then on the front of the box  hold down both the power button and the - (minus) button at the same time. Then turn on the box again whilst keeping hold of those buttons for a further 30 seconds.

    If the power button and the -  button workaround doesn't solve it then try using the power button and the + (plus) button at the same time instead.

    You could also try the three fingered salute, which is switch off on the back of the box;  then on the front hold down the plus, minus and power buttons at the same time, and switch on again whilst keeping all three buttons pressed down.  When it restarts you might see a message it can't acquire the channels. If so press OK and let it restart again. 

     

    welcome

  • Hi johndr 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're experiencing 😔

    Have you tried following the excellent advice provided by newapollo? If you have, is the problem now fixed?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel