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Jessbailey's avatar
Jessbailey
Joining in
4 days ago

I can't find my account number

I have been logged out of the virgin media app and when I'm trying to sign back in I can't get passed the link part as I don't K ow my account number! I have looked through my emails and also the contract document email and I still can't find it. 

 

I rang up to pay my bill and passed security but I got told they couldn't tell me account number! 

 

What else can I try? 

access issue
account
Account number area reference login
cant login

1 Reply

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    4 days ago

    Hi Jessbailey, thank you for your post.

    We're sorry to hear about the situation you find yourself in 😔

    Advice on where to find your account number and area reference can be found in this article here. Please refer to the FAQs section.

    In the event that you're still no further forward thereafter, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel