Forum Discussion

tomw_'s avatar
tomw_
Joining in
7 months ago

I cannot switch to eBilling

I also cannot switch to eBilling. Can I get help to sort this out please?

5 Replies

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    7 months ago

    Hi tomw_ 

    Thanks for posting and welcome to the community.

    I'll send you a PM now to assist further.

  • DJ79's avatar
    DJ79
    Joining in
    7 months ago

    I also have the same issue. I never asked for paper billing and I did not have paper billing on my previous account and to add insult , Virgin have the nerve to charge me extra for a paper bill I did not ask for ! How do I switch to paperless ?

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      7 months ago

      Hi DJ79,

      Welcome to our community forums and thank you for your first post.

      Sorry to hear you are having issues with paper billing. We can understand the frustration caused and want to best help. Have you tried switching to e-billing as seen here You can make this change in your online account Please let us know if you are having issues with this and we will do our best to help from here.

      Thanks,

      • DJ79's avatar
        DJ79
        Joining in
        7 months ago

        Hello, yes I have tried the above. Followed all the advice and no matter what I try , the website does not give me the option to sign up to ebilling