Forum Discussion

Ellienewell4's avatar
Ellienewell4
Just joined
2 months ago

I am also having the below issue

I’m a new customer to virgin media and now have an active service, but im unable to link my broadband account to my Virgin Media O2 ID as after inputting the account number/area reference, it says the account has a different email to the one used for the ID (it doesn’t - they’re the same), and will not accept the correct email.

1 Reply

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Ellienewell4,

    Thank you for your post. I'm very sorry for the issue you're having in registering your online account. 

    I am happy to take a look into this for you. I will private message you now to confirm your details. 

    ^Martin