Forum Discussion

Mark107's avatar
Mark107
Joining in
11 hours ago

How to retrieve and change a forgotten password from email NTLworld.com

I have forgotten my password for the email account ending with NTLworld.com. I have tried to change, repair, amend the password etc to no avail. I cannot access my calendar or emails due to an upgrade in Microsoft Outlook. I have spoken to Microsoft and they direct me to NTLworld.com.

I have tried to contacting them through Virgin site, but it does not recognise my email address.

I have tried to do a system restore, but the PC will not allow it.

Can anyone assist with this problem please as I am going round in circles and not getting anywhere.

Thank you in advance

1 Reply

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    3 hours ago

    Hi Mark107,

    Thank you for your post and welcome to the community. 

    We're sorry to hear about the issue with your email address. 

    To confirm, do you have an active Virgin Media Broadband account?

    ^Martin