Forum Discussion

Colpo's avatar
Colpo
Joining in
2 years ago

How do you speak to a Virgin manager? Have been told on 4 occasions, one will call me - NO-ONE HAS!

Over a period of a couple of months I have had to call Virgin many, many, many times about the incorrect contract they've issued me, which has led to incorrect billing, me calling them back to chase up reimbursement of the incorrect billing, and compensation. And throughout this time, when I've asked to speak to a manager, I've been told they can't put me through BUT a manager will call me back in the next 72 hours - guess what? NO-ONE HAS EVER CALLED ME BACK!!!!

Virgin Customer Service - non existent.

Managers
  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    2 years ago

    Hi there Colpo 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry to hear that this has happened, I'd be happy to take a closer look into this with you via a private message.

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.