How do I speak to Virgin?

Hello Waymanb.

Thanks for your post.

We're sorry to hear about the troubles you've been having when calling.

Can we ask what it was you needed to discuss so we can point you in the right direction?

Gareth_L

Hi

I just dialled 150 from my landline, pressed the option for "thinking of leaving us", and got through to an offshore department. I did phone a few times though and had different experiences. Some staff were more professional and spoke English better than others.

I found calling earlier in the day was better for me as that's when I finally got through to someone more professional.

I accepted a new package eventually but I was fully prepared to cancel if the price wasn't right for me.

Good Luck.