Forum Discussion

pompeygazza's avatar
pompeygazza
On our wavelength
2 years ago

How do i downgrade my package online?

I'm out of contract, is there a way to downgrade my and remove stuff from my package online or do I have to call?

You seem to be able to upgrade online and cancel online but no downgrade.

    • pompeygazza's avatar
      pompeygazza
      On our wavelength

      Well that stinks.  Surely if you can upgrade you should be able to downgrade in this day and age.

  • Thanks for reaching out to us pompeygazza, and thanks for your post.

    If you're able to call our team on 0345 454 1111 or 150 from your Virgin Media landline phone, our team will be on hand to discuss the requested downgrade with you.

    Thanks,

    David_Bn

    • pompeygazza's avatar
      pompeygazza
      On our wavelength

      Well your team were distinctly unhelpful and the best offer they could do for just broadband was £55 a month for 250mbps, which is crap.  We've just had fibre installed in our street so I guess I'll be moving to that £27 a month for a Gig. with TOOB.

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Sorry to hear this pompeygazza, our deals and prices do change per day so I am sorry you we couldn't find you a deal.