How do i downgrade my package online?
I'm out of contract, is there a way to downgrade my and remove stuff from my package online or do I have to call? You seem to be able to upgrade online and cancel online but no downgrade.
Forum Discussion
Well your team were distinctly unhelpful and the best offer they could do for just broadband was £55 a month for 250mbps, which is crap. We've just had fibre installed in our street so I guess I'll be moving to that £27 a month for a Gig. with TOOB.
Sorry to hear this pompeygazza, our deals and prices do change per day so I am sorry you we couldn't find you a deal.
You wouldn't believe how difficult it is to cancel! 2 departments, same security questions even though I was transfered. They won't let me have just tv without anything else. I have internet 900mb at £25pcm why would I want it again for £55 for 250mb. Wont be back. 52 minutes!!!!!!
Hi pompeygazza,
I'm afraid that we don't offer TV service as a standalone service, we can only apologise.
If you are looking to cancel your services completely, I can put in this request for you. I've sent you a private message so I can take your account details and help further from there.
Thank you
That's great service. Can I clarify whether this is something the VM forum team will now be able to do for any customer wishing to cancel please (I'm fine btw- it's a wider point)? Thank you.
