Forum Discussion

CUnderhill's avatar
CUnderhill
Joining in
10 months ago

House movers email address bouncing back

Hi, 

The email address (housemovers@virginmedia.co.uk) I was given via customer service is bouncing back with the below error message: 

The response from the remote server was:

550 ETP102 recipient rejected by downstream MTA. Reason: [ #5.1.0 Address rejected. ] - 3yW8tUr-49102-06gDD6353275DB44EC663aacc75

This indicates the email address I was given doesn't exist (even after verifying it numerous times on the phone), could someone please reach out so I can provide evidence of my new property and as such the inability for VM to provide service so that I may have the early termination fee waived? (I would be keeping service if I could as I have zero complaints). 

 

Chris 

4 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    10 months ago

    I believe it is homemovers not housemovers (although that may not improve the speed of response any).

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    10 months ago

    Hi CUnderhill 👋 Welcome to the community! Thanks for posting. 

    It is indeed Homemovers rather than Housemovers. (Homemovers@virginmedia.co.uk) 

    If you can try the alternative email address and let us know if you have further issues - 🤞 Hopefully this will resolve the issue for you. 

    Thanks for your patience. Wishing you all the best! 🌞

    • CUnderhill's avatar
      CUnderhill
      Joining in
      10 months ago

      No bounce back this time, thank you. 

      Perhaps a nudge back towards offshore CS needs to be had to ensure they've giving the correct email address.

      Chris

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        10 months ago

        Glad to hear it!

        Appreciate the feedback - will be sure to feed this back internally. 

        All the best! 🌞