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Debbzz's avatar
Debbzz
Joining in
2 days ago
Solved

Home move

Hi there, I recently completed a home move and I took the router and cables with me, the engineer installed the correct box in the new address and hooked everything up. And I have had working broadband fine. On Thursday I recieved a new cable, it is the same kind but there is a white tubing on it. Today I recieved a text message from an unknown number to activate my services in the new place? 

any advice? Do I change cables? Should I have left the old cable in the old address? Or leave as is? 

Broadband
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  • John_GS's avatar
    John_GS
    19 hours ago

    Hi Debbzz 

    Thanks for posting and welcome to the community. We hope your house move went well :)

    From what you've said, it's normal to receive what you have and if it's working, then no worries at all :)

    Pop us another post if you ever need help though.

3 Replies

  • Debbzz's avatar
    Debbzz
    Joining in
    2 days ago

    Yeah I was gonna leave it as is just a bit confused, not sure if I was meant to take the white cable with me or not! If all else fails I’ll drop them a message via live chat when it’s open. 

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      19 hours ago

      Hi Debbzz 

      Thanks for posting and welcome to the community. We hope your house move went well :)

      From what you've said, it's normal to receive what you have and if it's working, then no worries at all :)

      Pop us another post if you ever need help though.

  • Micha1978's avatar
    Micha1978
    Joining in
    2 days ago

    If it is all working, I’d be tempted to leave well alone!

    The cable is irrelevant, and I suspect that the text message was just some automated process but this has already been actioned by the tech who installed it and can safely be ignored.

    Of course if it all falls over in a couple of days, (hint: it won’t) then come back and blame me!

    Best wishes.