Forum Discussion

Dream-RJ's avatar
Dream-RJ
Dialled in
2 days ago

Hi can a rep please contact me in PM asap please?

Hi,

So I just logged into my virgin media account and saw that my contract ended and my new bill is double what it usually was under the contract. I can not afford or pay this amount.

Can you please message me so you can find a new contract for me and sort this bill amount out because I can not afford to pay the amount it states. 

I will discuss with you what services I want to retain etc in the private message.

I thought my contract ended in October? So that is why I did not ring up and look for a better deal before because I thought it was October. As I stated, this amount that is showing that I have to pay is far to much and I do not have that amount of money spare to pay that amount.

Thanks

6 Replies

  • Dream-RJ's avatar
    Dream-RJ
    Dialled in
    2 days ago

    What is more is I was not even notified by email or text that my VM contract was about to end either?

    So this alone has now put me in this bad situation because I was not reminded to sort a new contract out and now I have a huge balance on my latest bill that I can not pay.

    I sent @Kath_P a private message just now as well.

    • jpeg1's avatar
      jpeg1
      Alessandro Volta
      2 days ago

      You can check your contract terms and termination date at any time on MyVirginmedia. 

  • RetiredATCO's avatar
    RetiredATCO
    Up to speed
    2 days ago

    You say you thought the contract ended in October, surprise, surprise it is now the 9th of OCTOBER.

    The forum staff are not able to enter into contract negotiations as far as I am aware.

    You'll have to contact VM by phone or online chat and haggle yourself.

    Have fun!

    • Dream-RJ's avatar
      Dream-RJ
      Dialled in
      2 days ago

      Actually that is incorrect, the forum team can do contracts for you via PM.

      7 months ago when I needed help they told me this and they said because I was still under contract there was no lower priced packages she could apply for me and I would have to wait until my current one ended to get the latest better deals.

      She also said that she can do it for me at that time.

      I hate calling up because it is always the off shore call centres. I never manage to get through to the UK retentions call centre anymore.

  • Dream-RJ's avatar
    Dream-RJ
    Dialled in
    2 days ago

    Just wanted to let you know I sorted it over the phone.

    Removed a few bits and they reduced the current bill down to £72 which it was at £182. Signed a new 24 month contract which was a little cheaper than my old contract was at. 

    The old contract was actually meant to end on 18th October but for some reason the promotional codes ended so that is why the amount was so big because they was not applied to my current bill even though my contract should have ended on 18th.

    At least it is sorted now. I payed the £72 as well for this month. Next month bill will be £92.