Forum Discussion

NorahM's avatar
NorahM
Just joined
5 hours ago

Help with changing direct debit

Hello, 

looking for help. I’ve tried to change my direct debit online in ‘ My Virginmedia’ but a message said that bank details could not be verified. I left it a day and tried again and got same message. Now it just goes to a ‘we’re sorry page’ . The bank details were correct and I really don’t want to go through the hassle of trying to phone. Thank you. 

 

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 hours ago

    Hi NorahM 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your bank details. As we cannot have any banking details exchanged on our Social Media platforms, please can you reach out to our contact team who will be able to process this and verify for you 📞0345 454 1111.

    Many thanks