Help please
I signed up and received an order summary and pre-contract documents.I haven't received any update or tracking information or parcel with a router in it. I would like to know what's going on, and get my broadband up and running.
Forum Discussion
5 Replies
Iām having the same issue Iāve received my pre contract documents but no shipping details
Hi Alex1405
You should call the pre-installs team on 0800 052 1734 and ask them what's happening.
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
(It can take a couple of days for a member of the forum team to pick up your post)
Hey there Alex1405 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. šš½
I'm sorry to hear about the issues with the contract change you're having.
When changing the contract online via our renewals process - it can take up to 2 weeks.
Is this a renewal or a new order?
Let us know.
Kind regards,
Ilyas.Itās a new order
Iāve ordered a WiFi contract and have received my pre contract email but havenāt received any confirmation or tracking email
