Just tried logging into Netflix and had to reset password. Now saying I need to subscribe and it's all I'm Portuguese! Spoken to netflix and confirmed that it's got another email on the account and told me to go to VM account to get a netflix account recovery code. Checked everywhere and nothing on there and found a link to verify but says I don't have netflix through VM but it's included in my package . Going round in circles so appreciate any help to get my account back
Hi Jules1990
Thank you for your post.
I'm sorry to hear that there's an issue with the language through Netflix, how strange!
I've popped over a private message so I can look into this for you.
Hi did this get sorted for you? I have juts had exactly the same happen to me, i've posted another thread
Hi
I am having the same problem. Netflix can't help as they can't get the verification code and we can't find how you get this code. Also the email on our account is now a random @jhsas.com account so can't even get details sent by email. Feel like we are going round in circles.
Hello Michaelh1979,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with Netflix. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
