help needed please with contract renewal
I contacted live chat and spent 2 hours trying to talk about taking off some features I don't need on my tv/broadband/home phone package that is ending 14th June. The customer/sales team then spent this chat time upselling to the point where every time I clearly said I didn't need these extras they came back with upgrades and price increases. I asked to speak to retentions, I was put through via chat a new person stated they were looking back over the chat and would then help me, an error message then appeared and the chat was disconnected. I then tried again to get back on the live chat but this took me back through to sales and they just weren't interested in listening to what I needed if I were to get another contract with Virgin. I would appreciate someone to help me, to go through what I have, what I don't need and to provide a bit of customer care.