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Tessahoare's avatar
Tessahoare
Joining in
6 months ago

Help for renewing my contract

Hello,

My daughter messaged a few days ago as I am having problems renewing my contract. I can't manage to call centre, it's very confusing and stressful. I'm not sure what details I can share here.

Thank you

3 Replies

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  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    6 months ago

    Hi Tessahoare,

    Thank you for your post. We're very sorry for any issue you're having with renewing your account. 

    Have you taken a look at the deals on your online account?

    ^Martin

  • Tessahoare's avatar
    Tessahoare
    Joining in
    6 months ago

    The app has changed since I last used it, and I can't see my details, and my monthly rate has gone up unexpectedly already, I don't want to call the help line as last year when I did, I was on the phone for hours and passed between people who tried to sell me things I didn't want or need, it was incredibly stressful

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      6 months ago

      I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.