Forum Discussion

Imran3's avatar
Imran3
Just joined
18 hours ago

Help - no internet despite payment

I have made a payment of 70 pounds and it has been almost 30 minutes yet my internet still is not restored. Interestingly when I check my account it says it is over 50 Pounds in credit yet my services were cut off..? This is so confusing… Can you please help me?

 

[Mod - title edited for clarity]

complaint
Help

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    17 hours ago

    As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up.  If you need is urgent, it would be best to phone Customer Services directly.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    15 hours ago

    Hi Imran3 

    Thanks for posting and welcome to the community. It can take from 3 hours to a maximum of 24 hours to be unrestricted. As there is some confusion over the balance, I'll send you a PM now to help with that.