Has Disconnections Been Disconnected
Hi,
I can't seem to get through to disconnections/retentions.
Dialing 150 didn't give me the usual options.
How can I get through to it nowadays?
Thanks
Forum Discussion
4 Replies
- Matthew_ML
Forum Team
Hey Angry_Gandhi, thank you for reaching out and we are sorry to hear you are struggling to get in touch with the renetions team.
You can only be put through to this team if you are leaving us. You can contact us on any of these of these methods
Well that's a shame because as is well known you get best deal with that section.
And for people who have been with you for a long time, this is getting harder as the deals seem to be for new customers
And as dodgy, even insulting as it sounds, 95% of the time it can be very hard to understand people on a general Virgin call, especially for people who are hard of hearing (like myself).
I renewed a contract a couple of days ago but now I'm having second thoughts.
Please see this link to my post: Don't need/want O2 | Virgin Media Community - 5661246
- Matthew_ML
Sorry to hear this Angry_Gandhi as mentioned you do have a 14 day cooling off period.
We do really try our best to offer both new and existing customers the best possible deals we can do.
