Forum Discussion

Hammysammy's avatar
Hammysammy
Joining in
8 hours ago

Friend take over option

hey everybody! 

im currently with virgin for my internet, but im moving out of my house very soon. My friend is actually moving in right after me and wants to keep virgin. Obviously I’ll be moving out and they’ll want an account themselves - will I still have to send my hub/internet back for them to have to come back out and reinstall it for my friend once they sign up? It seems a real waste! 

or can I tell them the situation and they’ll be able to just set my friend up with their own account but keep my box?

3 Replies

  • Hammysammy's avatar
    Hammysammy
    Joining in
    8 hours ago

    Thanks so much for your reply! 

    im still in my contract until December - but once it ends I’ll be cancelling (I’m moving into a house that someone already lives in, so has sorted the bills) 

    Not sure how the RAF scheme would work in my case? As I would’ve cancelled before my friend can make an account? 

    • newapollo's avatar
      newapollo
      Very Insightful Person
      7 hours ago

      It doesn't matter if you've cancelled before your friend can make an account. You don't have to be a customer to refer a friend.

      From the Refer a friend FAQ's on the linked page.

      I'm not a Virgin Media customer. Can I still recommend someone?

      Yes, you can! We make sure we reward everyone who successfully refers someone to us.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    8 hours ago

    Hi Hammysammy​ 

    The equipment is tied to the account so you will have to return your equipment and they will be issued with new equipment, along with the new installation and new customer pricing.

    I suggest that you use the Refer A Friend option so you can both pocket £50 cash. 

    See https://virginmedia.aklamio.com/

    When moving out you either need to give 30 days notice to cancel, or if you are wanting to take VM to your new property then follow the moving house process https://www.virginmedia.com/help/moving-home

    Although I suggest if you are out of contract and wanting VM at your new address that you cancel and sign up there as a new customer so you can take advantage of the new customer pricing again.