Forum Discussion

Hammysammy's avatar
Hammysammy
Joining in
2 months ago

Friend take over option

hey everybody! 

I'm currently with virgin for my internet, but I'm moving out of my house very soon. My friend is actually moving in right after me and wants to keep virgin. Obviously, I’ll be moving out, and they’ll want an account themselves - will I still have to send my hub/internet back for them to have to come back out and reinstall it for my friend once they sign up? It seems a real waste! 

or can I tell them the situation, and they’ll be able to just set my friend up with their own account but keep my box?

5 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 months ago

    Hi Hammysammy​ 

    The equipment is tied to the account so you will have to return your equipment and they will be issued with new equipment, along with the new installation and new customer pricing.

    I suggest that you use the Refer A Friend option so you can both pocket £50 cash. 

    See https://virginmedia.aklamio.com/

    When moving out you either need to give 30 days notice to cancel, or if you are wanting to take VM to your new property then follow the moving house process https://www.virginmedia.com/help/moving-home

    Although I suggest if you are out of contract and wanting VM at your new address that you cancel and sign up there as a new customer so you can take advantage of the new customer pricing again.

     

  • Hammysammy's avatar
    Hammysammy
    Joining in
    2 months ago

    Thanks so much for your reply! 

    im still in my contract until December - but once it ends I’ll be cancelling (I’m moving into a house that someone already lives in, so has sorted the bills) 

    Not sure how the RAF scheme would work in my case? As I would’ve cancelled before my friend can make an account? 

    • newapollo's avatar
      newapollo
      Very Insightful Person
      2 months ago

      It doesn't matter if you've cancelled before your friend can make an account. You don't have to be a customer to refer a friend.

      From the Refer a friend FAQ's on the linked page.

      I'm not a Virgin Media customer. Can I still recommend someone?

      Yes, you can! We make sure we reward everyone who successfully refers someone to us.

  • Hammysammy's avatar
    Hammysammy
    Joining in
    26 days ago

    Hiya Newapollo! 

    I thought you might be able to help me with this! I successfully managed to cancel my contract (after many phone calls and attempts!) as I’ve mentioned before, it’s my friend moving into my house - I’ve cancelled my contract for 19th December. 

    my friend has tried to take out a new contract that starts 19th December too - however didn’t realise it would begin immediately! She took out contract this evening thinking she would have the option to begin this in December (but she’s got a text saying her kit is being delivered next week!)

     

    what do we do in this situation? Obviously it’s quite sad that she’s going to have to pay for a month when she’s not even moved out yet! Was wondering if there was a way for her to delay this? 

    IMO very disappointing from Virgin’s side - they could see I was in contract at that address until 19th December? Why would they let her take one out now! 

    TYIA

    • newapollo's avatar
      newapollo
      Very Insightful Person
      26 days ago

      Hi again Hammysammy​ 

      VM's internal systems usually throw up an error when this happens which prevents a new connection starting before the current account holders cancellation has completed.   

      They may actually contact her again and say that her account can't be actioned yet until they've completed what they term as a Gone Away process (where they try to contact the original customer (yourself) to confirm that their account needs ending earlier than agreed).

      I suggest that she contacts the Sales Team on 0800 183 1234 and explain the situation (also providing them with your contact details eg phone number and email address)

      In the meantime I suggest that you speak to the Moving Home or cancellations team (both are on options 1,1,4, and 4) when dialling 150 from a VM landline or 0345 454 1111 from any other phone and explain the situation to them.

      The Forum Team might be able to help but generally they don't deal with home move moves or cancellations, and it often takes 2/3 days before they can respond.