Free TV Offer. Still no TV!

Hi all,

i’m just wondering if anyone has similar issue to me. We took out a new deal In August/September while they had the exclusive deal of a free TV if you took this certain package.

60 days passed we were told that we would’ve received tracking 2 weeks ago, no tracking supplied. Speaking to customer service who say we’ll call you back in 72 hours (3 times separate occasions) never call back. I have spoke to another CS rep who said they can’t provide a date that the order will be processed and to basically hope and pray that this will be delivered.

anyone had similar experiences with the free TV or any free items they offer?

not great first impressions virgin!

thanks☺️