Forum Discussion

BB4ND0NN99's avatar
BB4ND0NN99
Joining in
24 days ago

Free TV Offer. Still no TV!

Hi all,

i’m just wondering if anyone has similar issue to me. We took out a new deal In August/September while they had the exclusive deal of a free TV if you took this certain package.

60 days passed we were told that we would’ve received tracking 2 weeks ago, no tracking supplied. Speaking to customer service who say we’ll call you back in 72 hours (3 times separate occasions) never call back. I have spoke to another CS rep who said they can’t provide a date that the order will be processed and to basically hope and pray that this will be delivered.

anyone had similar experiences with the free TV or any free items they offer?

not great first impressions virgin!

thanks☺️

contract
incompetent

4 Replies

  • Mr_K's avatar
    Mr_K
    Knows their stuff
    24 days ago

    Yes, quite a few others don't have the 'free' tv.

    E.g. https://community.virginmedia.com/discussions/ManageAccountCable/free-tv-offer-still-not-received/5682502

     

     

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    23 days ago

    Hi BB4ND0NN99, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've not yet received your free TV offer. As per the offer, any gifts are subject to availability. As it stands, we're no longer able to provide the TV due to a stock issue. As a result, we are offering a credit on your bill to replace the TV instead. 

    This is something we can certainly check to ensure it's been added for you but in order to do that I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    22 days ago

    Hi BB4ND0NN99,

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything explained for you. 

    If you have any further issues, please pop back to us in the Community. 

    Take care,