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tommo101's avatar
tommo101
Tuning in
8 months ago

free netflix

have just upgrading account and get netflix included, i have yet to recieve any thing explaining how to do this, i have phoned up and tried the online chat, but that has been absolutely useless,, any help please

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    8 months ago

    Hi tommo101 

    Thanks for posting and welcome to the community.

    If it's an upgrade you get an activation mail 14 days after the upgrade has gone through.

    Have you activated the upgrade?

  • tommo101's avatar
    tommo101
    Tuning in
    8 months ago

    not an upgrade, i have signed up to a new contract, which includes netflix???

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      8 months ago

      Hi tommo101, 

      Thanks for coming back to us on this one. Any change of package which includes a new service will be classed as an upgrade. As Netflix has been done as part of a contract renewal, once this is processed, you'll receive an activation email within 14 days 🙂

      If as part of the renewal, you've also opted for a set top box upgrade (to 360 for example) the 14 days start from the date this upgrade is completed.

      If after the 14 days you're still waiting, pop back to us here and we can then help further. 

      Thanks, 

      • tommo101's avatar
        tommo101
        Tuning in
        8 months ago

        yes.. it included the 360 update, which was done a couple days ago... so i still have to wait 14 days from then????

    • traceytids's avatar
      traceytids
      Joining in
      8 months ago

      Hi Tommo101,

      have you resolved your issue.

      kath from the forum team has been incredible, and after a few messages back and forth, my Netflix is now up and running 

      • tommo101's avatar
        tommo101
        Tuning in
        8 months ago

        just got back from holiday and email is here, we already have netflix...do you cancel it first and then set up thru virgin or other way ???