I joined virgin media back in March when they were offering a free IPad for a march deal if you joined thier mega bundle. I have yet to receive this iPad. When phoning up I was told it can take over 90 days but when purchasing it said within 28 days of my broadband being switched on the iPad will be sent out. I’ve emailed the tlcawards email address provided on the help page and had no response. What is going on and why aren’t you honoring this gift?
Virginmedia will blame tlcawards, and they will blame Virginmedia. That's how these promotions usually work. You'll be lucky to get anything.
Forum TeamHi rsnewin16 thanks for posting and welcome to our community.
Sorry to hear you've not received your welcome gift. And for any concerns this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
Have you received your iPad yet? I am still waiting for mine. 😢
Forum TeamHi Gavmorg2004,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear, you've not received your iPad yet.
TLC, will dispatch your iPad within 28 days of the activation or installation of your Virgin Media services. Once your iPad has been dispatched, it should be delivered to you within 14 days. If the whole 42 days have passed, please contact TLC by emailing myreward@tlcrewards.com.
Many thanks,
I have the same issue. Web chats, which I screenshotted, initially said 28 days then 45 days and telephone call today said 90 days. All a big con. I’ve spent hours chasing this and been fobbed off too many times that I will now be cancelling my direct debit and seeking services elsewhere. Just a bunch of liars!
Forum TeamHello UPYOURSVM,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your free gift after joining us. What is the latest advice from the team about this issue? Also, please don't cancel your direct debit as that will not cancel your services with us your account will continue to be billed and may affect your credit score.
Kind Regards,
Steven_L
