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rsnewin16's avatar
rsnewin16
Joining in
11 days ago

Free gift - Not received?

I joined virgin media back in March when they were offering a free IPad for a march deal if you joined thier mega bundle. I have yet to receive this iPad. When phoning up I was told it can take over 90 days but when purchasing it said within 28 days of my broadband being switched on the iPad will be sent out. I’ve emailed the tlcawards email address provided on the help page and had no response. What is going on and why aren’t you honoring this gift? 

free gift

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    11 days ago

    Virginmedia will blame tlcawards, and they will blame Virginmedia. That's how these promotions usually work. You'll be lucky to get anything.

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    10 days ago

    Hi rsnewin16 thanks for posting and welcome to our community.

    Sorry to hear you've not received your welcome gift. And for any concerns this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R