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leon1562's avatar
leon1562
Joining in
20 days ago

First bill credit not applied

Hello,

I have received my first bill from Virgin Media and it has not included my £50 bill credit from signing up. I had a phone call on Thursday 10/04 to try and resolve the issue and the man on the phone said I should receive an email in a few days (which I never received) and that my bill would also be updated to reflect the credit.

Fast forward to today I have just received an email warning me I have a £7.50 late payment fee even though I was told on the phone I would not need to pay until I receive this mysterious email. Please could somebody help me?

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    20 days ago

    Thanks for reaching out to us leon1562, and a very warm welcome to our Community Forums!

    Sorry to hear that you're missing bill credit on your first bill from Virgin Media - this is a less than desirable start!

    Let's take a look into this to see where the bill credit is and see if this can be resolved for you.

    Check out the envelope in the top right hand corner for a private message from me.

    Thanks,

    David_Bn