Forum Discussion

lookingfordave's avatar
lookingfordave
Joining in
27 days ago

Extending disconnection date

Hi,
I have recently submitted cancellation to go with another provider. 
I would like to extend my cancellation date up until the date the new services are due to go live. 
Can someone help facilitate this please,

thanks,

dave

2 Replies

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  • carl_pearce's avatar
    carl_pearce
    Superstar
    27 days ago

    Did you use OTS:

    https://www.uswitch.com/broadband/guides/one-touch-switch/

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    26 days ago

    Hi Lookingfordave 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear you are thinking of leaving. You can find a bit more general information about leaving here 👉 https://www.virginmedia.com/help/leaving/ . 

    It would be good to know if you are leaving as part of a one-touch-switch directly with another provider - if so, you will need to speak to your new provider as we can't change any details of a one-touch-switch order. 

    If it's just a straight forward disconnection we can take a closer look and offer some help, so I will send you a PM. You can find this in your Inbox 📩 in the top right corner of the page. We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞