Forum Discussion

State89's avatar
State89
Joining in
2 months ago

Extending disconnection date

Hello, 

I've recently decided to leave Virgin after having constant trouble with our broadband speed. My disconnection date is sooner than I anticipated, is it possible to have this extended so I'm not without broadband entirely for a few weeks? 

Thanks! 🙏🏽 

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    2 months ago

    Hi State89,

    Thank you for reaching out to us in our community and welcome back, it has been a while, hope you have kept well, we are sorry to hear you are leaving due to issues with your Broadband speed, are you leaving via a OTS (one time switch and arranged for the other company to provide your new services?

    Regards

    Paul.

    • State89's avatar
      State89
      Joining in
      2 months ago

      Hi Paul, 

      No I'm not leaving via a OTS, I have a new provider installing us on the 20/2/25 all being well. The current disconnection date from virgin is the 15/2/25 so would ideally like it extending as I work from home.

      Kind regards 

      Victoria 

      • Beth_G's avatar
        Beth_G
        Forum Team
        2 months ago

        Hi Victoria,

        Thanks for getting back to us. No problem at all, we can extend this for you.

        I've dropped you a private message so I can take the details and have a look.

        Thanks,