Forum Discussion

State89's avatar
State89
Joining in
11 months ago

Extending disconnection date

Hello, 

I've recently decided to leave Virgin after having constant trouble with our broadband speed. My disconnection date is sooner than I anticipated, is it possible to have this extended so I'm not without broadband entirely for a few weeks? 

Thanks! 🙏🏽 

3 Replies

  • Paul_DN's avatar
    Paul_DN
    Forum Team (Retired)
    11 months ago

    Hi State89,

    Thank you for reaching out to us in our community and welcome back, it has been a while, hope you have kept well, we are sorry to hear you are leaving due to issues with your Broadband speed, are you leaving via a OTS (one time switch and arranged for the other company to provide your new services?

    Regards

    Paul.

    • State89's avatar
      State89
      Joining in
      11 months ago

      Hi Paul, 

      No I'm not leaving via a OTS, I have a new provider installing us on the 20/2/25 all being well. The current disconnection date from virgin is the 15/2/25 so would ideally like it extending as I work from home.

      Kind regards 

      Victoria 

      • Beth_G's avatar
        Beth_G
        Icon for Forum Team rankForum Team
        11 months ago

        Hi Victoria,

        Thanks for getting back to us. No problem at all, we can extend this for you.

        I've dropped you a private message so I can take the details and have a look.

        Thanks,