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johnnyt74's avatar
johnnyt74
Tuning in
3 days ago
Solved

Explore your renewal deals link doesn't work?

If I click the above link I just get this....

 

 

The link is:

https://www.virginmedia.com/support/help/change-my-package/my-current-package

 

Can anyone help with this as I'd like to look at my renewal options.

  • Hi johnnyt74​ 

    That link works for me using Chrome.   Have you tried a different browser, or using an incognito/private window? 

    Also check your emails from VM (you might need to look in your junk/spam folder if you haven't set them up as a safe sender) as there may also be offers sent via this method.

    For what it's worth, my current discounts are due to end in November, and I've been receiving emails with new offers for the past 4 or 5 weeks. They were all similair to my current pricing though the latest one is £15 more than recent offers.

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi johnnyt74​ 

    That link works for me using Chrome.   Have you tried a different browser, or using an incognito/private window? 

    Also check your emails from VM (you might need to look in your junk/spam folder if you haven't set them up as a safe sender) as there may also be offers sent via this method.

    For what it's worth, my current discounts are due to end in November, and I've been receiving emails with new offers for the past 4 or 5 weeks. They were all similair to my current pricing though the latest one is £15 more than recent offers.

  • Thanks for the tip. I tried it in Brave and it works. Strange that? Maybe a problem with a cookie in Chrome. I'll see if I can delete the cookies and go from there. Thanks again for your help.