Forum Discussion

percyplatcode1's avatar
percyplatcode1
Joining in
2 years ago

Explore your renewal deal - not working.

If I log into the VM portal, on the home page I get a option: "Your contract has expired: explore you renewal deal"

Clicking on this ALWAYS results in

Oops!

sorry about that

Our website can’t process this at the moment but our amazing chat team are on hand to support you

 

Could this get fixed so I can look at the deals that I will be offered when I actually call in.

  • Akua_A's avatar
    Akua_A
    Forum Team
    2 years ago

    Hi percyplatcode1 

    Welcome back to our community forums and sorry to hear you are having issues when trying to access online deals available to you as you are out of contract. We can understand the frustration caused. How long have you been getting this error? Have you also tried the following link? https://www.virginmedia.com/existing-customer-deals If so, do you get the same error?

    Thanks,