Existing customer, how do I get free Netflix?

I've been trying to get it activated for 6 months or more since I have the max tv .there is no entertainment section in my myvirginmedia when I log into account nothing on app no Netflix banner I've web messaged every day for a week promised 24 hours each time and nothing filed a complaint and not even had it acknowledged ..

If free Netflix with ads is not listed as part of your current package then you would need to recontract to one of the packages that include the free netflix with ads which are part of VM's bundles which were refreshed on October 2nd.

Info below from /news.VMO2 offers more choice & flexibility

New and re-contracting customers can choose from five core TV packages which have been refreshed and renamed with simple, more descriptive titles to better support households in choosing a package that is right for them.

Netflix included standard: Applies to all Mega TV bundles (regardless of broadband speed) and broadband only packages that include M500 broadband or above as a primary offering. Customers who get a boosted broadband speed as a result of Volt e.g. M350 boosted to 500Mbps will not be eligible for Netflix Standard with Ads to be included within their bundle cost.  

I was about to ask the same question. The advert says 27/11 but was 01/11 before